Click any contact's phone number to call from your browser. The call records in dual channel, transcribes automatically, and logs to that contact's timeline before you've hung up. Voicemail drop, Power Dialer for outbound at scale, inbound IVR for support — all powered by Twilio at passthrough rates. No JustCall seats, no Aircall license, no Dialpad subscription.
Bring your own Twilio number · Call rates passed through at cost · Recording + transcription included · No per-seat dialer tax
A call is the highest-bandwidth conversation you can have with a prospect — and the moment it ends, the data trail evaporates. Did you forget to log the outcome? Did the recording even save? When you call back next week, can you remember what they wanted? With a separate dialer the answer is "I'll go check JustCall, and Aircall, and the email, and oh whatever I'll just wing it."
$24-$48 per seat per month. Solid dialer with recording and a CRM connector. Recording lives in JustCall by default; the CRM gets a sync that's reliable most of the time. The transcript? Add-on, paid extra. The Power Dialer? Higher tier.
$30-$70 per seat per month + extras. Beautiful product, deep integrations. Recordings are core; transcription is a paid add-on. Pipedrive and HubSpot CRMs can sync, but the call activity lands in their CRM as a "call event" — not in CrawlSpace where you live.
Free, but the data is gone. No recording, no transcript, no auto-logging. You hand-write notes (when you remember), miss key details, and have nothing to show your sales manager when she asks "what did Acme actually want?"
Click any contact's phone number from anywhere in the CRM and a soft phone opens in your browser. The call routes through your Twilio number, records both sides of the conversation in separate audio channels, transcribes the audio with speaker labels, and writes a logged activity to the contact's timeline — all without you doing anything except talking. The whole call platform is one tab in the same product that holds the deal, the email history, and the next-step task.
Every phone number in CrawlSpace is a click target. From a contact card, a deal, a list view, a call log, a search result — click the number, the soft phone opens, the call connects through your Twilio number. The contact is auto-attached to the call so the recording and notes go to the right record.
Every call records both sides separately — your voice on one channel, the customer's on the other. That matters for transcript accuracy, for talk-time analytics ("rep talked 70% of the call"), and for redoing the audio later if either side cuts out. Recording is on by default; one-click toggle to disable per state-by-state consent rules.
Within a few minutes of hanging up, the recording is transcribed with speaker labels (Rep / Customer). The transcript lives on the call activity, fully searchable across the whole CRM. "Find every call where the customer said 'pricing'" becomes a single search query. Transcripts are included — not a paid add-on tier.
Pre-record up to 5 voicemails ("Hey, this is Josh from CrawlSpace, just following up — call me back when you get a chance"), then click Drop Voicemail when a call goes to the prospect's box. The recording plays into their voicemail without you saying it again. Saves 30 seconds × 80 dials a day.
Build a call list (filter your contacts by stage, owner, last-touched-date, anything), open Power Dialer mode, and the dialer auto-advances through the queue. Hang up, click "Result + Next" — log the outcome, schedule a follow-up, move to the next contact. 60+ dials an hour without typing a single number.
Inbound calls to your Twilio number can route by IVR menu (Press 1 for sales, 2 for support), by team, by time-of-day, or to round-robin distribute across reps. Caller ID lookups identify existing contacts before the call connects so the rep sees the prospect record on screen-pop the moment they pick up.
Every call (inbound, outbound, missed, voicemail) lands as an activity on the contact's timeline. Recording attaches automatically; transcript appears within minutes. The next rep to touch the deal can listen to or skim the entire call history without you sending links. The audit trail builds itself.
The dialer isn't a connector — it's a tab. The call history is a column on every report. Voicemail drops can fire as a sequence step. A missed inbound call from a known prospect creates a follow-up task automatically. The dialer + the deal pipeline + the email + the calendar are all the same product — not four products glued together with Zapier.
No physical phone, no headset software to install, no separate dialer subscription to manage. Connect a Twilio number once and the dialer is a tab in CrawlSpace.
Settings → Phone → connect Twilio. Bring your existing numbers or buy fresh ones from inside CrawlSpace. Pay Twilio's per-minute rates directly; no resold dialer markup.
From any contact card or list, click their phone number. The soft phone opens, the call rings out, the contact is auto-attached. Outbound caller ID is your Twilio number.
Have the conversation. The dual-channel recording captures both sides. Hit a hotkey to drop a pre-recorded voicemail if it goes to their box. Hang up when you're done.
The post-call modal asks for an outcome (Connected / Voicemail / No Answer / Bad Number) and a next step. One click logs both to the contact + closes the call activity. Total time: 8 seconds.
Within a few minutes the recording lands on the call activity, dual-channel waveform shows up in the review pane, transcript appears with speaker labels. Searchable from anywhere.
For pure outbound days, switch to Power Dialer mode. Build the queue from any filter, the dialer auto-advances through it. 60+ dials an hour without manually picking the next contact.
JustCall and Aircall are excellent dialers. They're also separate products bolted onto whatever CRM you use. Here's what changes when the dialer is a tab in the CRM, not a connector.
| Capability | CrawlSpace | JustCall | Aircall |
|---|---|---|---|
| Click-to-call from contact records | ✅ Native | ✅ Via CRM connector | ✅ Via CRM connector |
| Dual-channel call recording | ✅ Built in, included | ✅ Yes (Pro tier) | ✅ Yes |
| Automatic transcription | ✅ Included | ⚠️ AI add-on, per-minute | ⚠️ AI add-on, paid tier |
| Voicemail drop | ✅ Up to 5 templates | ✅ Pro tier | ✅ Yes |
| Power Dialer (queue mode) | ✅ Built in | ⚠️ Higher tier required | ⚠️ Higher tier required |
| Inbound IVR + caller-ID lookup | ✅ Native | ✅ Yes | ✅ Yes |
| Call activity on contact timeline | ✅ Native — same record | ⚠️ CRM sync (occasional drift) | ⚠️ CRM sync (occasional drift) |
| Calls reportable next to deals + emails | ✅ Same report builder | ❌ Separate analytics | ❌ Separate analytics |
| Per-seat pricing | ❌ Flat $29.95/mo | ✅ $24-$48/seat/mo | ✅ $30-$70/seat/mo |
| Per-minute call costs | ✅ Twilio passthrough — no markup | ⚠️ Bundled minutes + overage | ⚠️ Bundled minutes + overage |
| Includes the rest of the CRM | ✅ Deals, quotes, contracts, video, sequences | ❌ Dialer only | ❌ Dialer only |
| Starting price | $29.95/mo + Twilio at cost | $24/mo per seat | $30/mo per seat |
Same dialer experience. Tied into the CRM, charged at Twilio passthrough cost.
A call is high-bandwidth context that disappears the moment you hang up unless something captures it. With a separate dialer the capture is "best effort" — the recording probably synced, the transcript probably came through, the contact probably matched. With the dialer in the CRM, the recording IS on the contact, the transcript IS searchable, the activity IS logged. There's no probably.
"Pull up every call where someone mentioned our enterprise tier" used to mean listening to 40 hours of recordings. With transcripts indexed across the org, it's a search that takes two seconds. Same for "find calls where the rep promised a custom integration" — the audit trail you didn't know you needed.
Dialer products charge premium tiers for queue mode because that's the feature outbound teams actually need. Here it's standard. A 5-rep team running Power Dialer for 4 hours a day will save more in dialer license fees than CrawlSpace costs — and that's before counting the CRM, video, contracts, and quotes that come with it.
Step 1 of the drip is an email. Step 2 is a video. Step 3 is "queue this contact for a Power Dialer call with VM template B if no answer." Multi-channel sequences work because the dialer is a sequence step, not a separate product.
JustCall Pro at $48/seat/month for a 5-person team is $2,880/year. We bundle the dialer + recording + transcripts + Power Dialer + IVR + the rest of the CRM for $359/year flat. The math works out by week one.
A dialer that's part of the CRM means calls aren't a black hole — they feed back into the rest of the workflow.
SDR has 200 leads to hit today. They build a queue from the "no contact in 30 days" filter, switch to Power Dialer, and start. The dialer auto-advances; voicemails get a one-click drop with the right template; conversations get logged with disposition + next step in 8 seconds. By 4pm: 80 dials, 14 conversations, 12 follow-up tasks scheduled — and a transcript of every call.
A prospect calls your main line. The IVR routes them to sales (Press 1) → round-robin to the next available rep. The rep's screen pops with the contact record (matched by caller ID), prior call history, open deal stage, and any active tasks. They answer with full context. The call records, the transcript syncs, the activity logs to the contact's timeline. Conversion rate on inbound climbs because no rep ever picks up cold.
Tech is on the road, needs to call the next customer. Mobile app, click the contact's phone, call goes through their CrawlSpace Twilio number (not their personal cell). Recording + transcript + GPS-tagged activity log all attach to the customer's record. Office staff can see "Mike just talked to Mrs. Johnson for 12 minutes" in real time without paging him.
CrawlSpace CRM gives you click-to-call, dual-channel recording, transcription, voicemail drop, Power Dialer, inbound IVR, deals, quotes, contracts, lead search, video messaging, calendar booking, inventory, invoicing, and 27+ reports — all for less than a single JustCall Pro seat. Same flat $29.95/month + Twilio at passthrough cost.
$29.95/month + Twilio at cost · Cancel anytime · Bring your own numbers · Recording + transcripts included