CrawlSpace CRM
Gmail · OAuth · Two-Way Thread Sync

Send Real Emails From Your Real Gmail.
Not a No-Reply Address.

Connect your Gmail account through OAuth in 30 seconds. Every email you send from CrawlSpace lands in the recipient's inbox from your actual address. Their reply comes back to your Gmail, the whole thread auto-logs to the contact timeline, and drip sequences send through your account so they look exactly like a one-to-one message. Signatures, attachments, HTML formatting — all preserved.

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Included with every plan · OAuth 2.0 connection · Unlimited sends · Works with personal + Google Workspace accounts

Most CRMs Treat Gmail as an Afterthought.

Email is the backbone of how you actually talk to leads. But most CRMs either send from a generic noreply@crm-domain.com address (so replies get lost), require IT to set up SMTP relays and SPF records, or hide the real Gmail integration behind a paid upgrade tier. The result is the same: your leads see emails that don't look like you, replies don't make it back, and the conversation history is split across three places.

The No-Reply CRM Approach

Free, broken. The CRM sends from its own domain. Your customer hits Reply and the message bounces or lands in a shared inbox nobody monitors. You "sent" the email, but the conversation died on arrival.

The HubSpot / Salesforce Inbox Approach

Decent — locked behind paid tiers and extra licenses. HubSpot's full Gmail integration is on the Sales Hub paid tier. Salesforce Inbox is a separate license on top of the seat. Real Gmail send-as is feature-flagged to whichever upgrade path you haven't bought yet.

The Pipedrive Smart BCC Approach

A workaround pretending to be a feature. You BCC a long auto-generated address on every outbound email and the CRM scrapes it back in. Replies get caught only sometimes. Half your team forgets to BCC. The thread on the contact record has gaps.

What "Native Gmail" Means in CrawlSpace

Connect your Gmail account once via Google OAuth. From that point forward every outbound email — manual sends, templates, drip sequences, transactional notifications — goes out through your Gmail account. Inbound replies sync back automatically and attach to the contact's timeline. The recipient sees your real From address, your real signature, and a real conversation thread.

One-Click OAuth 2.0 Connection

Settings → Email → Connect Gmail. One Google consent screen, one click. We never ask for your password and we never ask you to set up an app password. Revoke access from your Google account at any time and the integration cleanly disconnects without losing the threads we've already synced.

  • Standard Google OAuth — same flow as connecting Gmail to any other Google product
  • Works with personal Gmail accounts and Google Workspace business accounts
  • Per-user authorization (each rep connects their own inbox)
  • Disconnect cleanly any time from CrawlSpace settings or Google account permissions

Send From Your Real Gmail Address

Every email — whether it's a one-off, a templated reply, or step #4 of a 12-step drip — leaves your actual Gmail account. The recipient's inbox shows your real name, your real address, and your photo. Replies route back to your Gmail. No more "this looks like spam from a robot" reactions.

  • Real From address — never a no-reply or alias domain
  • Recipient's reply lands in your Gmail inbox like any normal message
  • Outbound message also appears in your Gmail Sent folder
  • Deliverability inherits your existing Gmail reputation — no SPF / DKIM setup required

Full Thread Sync to the Contact Timeline

When a lead replies, the response auto-logs to their contact record in CrawlSpace within seconds. The whole back-and-forth — sent and received, with the original HTML formatting intact — shows up on the contact's activity timeline alongside their calls, meetings, deals, and tasks. Open the contact a month later and you have the entire conversation in one place.

  • Inbound replies match to the contact by email and append to the thread
  • Original HTML, inline images, and attachments preserved
  • Quoted reply text collapsed but searchable
  • New senders auto-create a contact record so nothing falls through the cracks

Per-Recipient Open + Click Tracking

Every send carries an invisible tracking pixel and rewritten links so you know when each individual recipient opens and clicks — not just an aggregate count. The contact timeline shows "Opened 3x · Clicked the pricing link" so the next call you make is informed by what the lead actually engaged with.

  • Per-recipient open events with timestamp + device hint
  • Per-link click tracking — see which CTA the lead actually pressed
  • Aggregate stats per template and per drip step
  • Tracking can be turned off per-send for sensitive replies

Drip Sequences That Send Through Gmail

Build a multi-step nurture or re-engagement sequence in CrawlSpace and every step goes out through your connected Gmail. Each message looks like a personal one-to-one note because, mechanically, it is. No batch-send domain warming, no separate ESP account, no delivery cliffs at step #3 because the messages came from a marketing IP.

  • Drip steps send via Gmail API — same deliverability as a hand-typed message
  • Personalization variables resolve at send time
  • Auto-pause sequence on reply so the lead doesn't get step #5 after they responded
  • Send-window throttling so a 200-recipient sequence doesn't blast in 30 seconds

Signatures, Attachments, HTML Preserved

Your existing Gmail signature comes along automatically — no copy-paste rebuild in the CRM. Attachments up to Gmail's normal limits go through (PDFs, images, contracts). Rich-text formatting, bold, links, and inline images render the way you composed them, on every device.

  • Gmail signature pulled in automatically; can be overridden per template
  • Attach PDFs, images, quotes, or contract drafts directly in the CRM composer
  • HTML formatting + inline images render correctly across major mail clients
  • Plain-text fallback generated automatically for accessibility

Templates That Pull From Your CRM Data

Build email templates with merge variables — first name, company, deal stage, last invoice amount, next-meeting time. The variables resolve from your CrawlSpace data the moment the message is queued, so 50 personalized emails take the same time as one generic one. Send through Gmail, log against the contact, track opens — all automatic.

  • Merge variables for any contact, deal, quote, or invoice field
  • Conditional blocks (show paragraph only if deal stage is X)
  • Save reply-with-template shortcuts for common responses
  • Templates work for one-off sends and inside drip sequences

Tied Into the Rest of the CRM

Email isn't a parallel system. The same Gmail thread that lives on the contact also drives deal-stage automations, triggers follow-up tasks, attaches to the open quote, and shows up in reports. Open a deal and you see every email exchanged on it. Open a report and you see "responded to step 2" as a measurable outcome — not just "we sent something."

  • Email events become triggers for deal-stage automations
  • Threads attach to deals + quotes, not just contacts
  • Reports include open / reply / click rates per template + per sequence
  • Booking links, payment links, and quote-accept links all embed natively

From "Connect Gmail" to "Reply Logged on the Contact" in Five Steps

No SMTP setup. No SPF or DKIM record changes. No IT ticket. The integration is one OAuth click and the rest happens on its own.

1. Connect Your Gmail

Settings → Email → Connect Gmail. Click through the standard Google OAuth consent screen. Done in under 30 seconds. Each user on your team connects their own inbox.

2. Compose or Pick a Template

Open a contact, hit Email, write the message or insert a saved template. Merge variables pull live data from the contact, the deal, and the quote. Attach a file if needed.

3. Send Through Your Gmail

Hit Send. CrawlSpace queues the message via the Gmail API. It leaves your account from your real address, lands in the recipient's inbox, and shows up in your own Gmail Sent folder.

4. Track + Log Automatically

The send is logged on the contact's timeline. Open and click events stream back in real time. The original message stays threaded in Gmail — no duplicate copies cluttering the conversation.

5. Reply Syncs Back In

When the lead replies, the message lands in your Gmail and syncs to CrawlSpace within seconds. The contact's timeline updates. Active drip sequences auto-pause. The next-step task gets queued.

How It Stacks Up

A "Gmail integration" can mean a real OAuth-powered send-as integration — or it can mean BCC scraping and a paid upgrade. Here's the actual difference.

Capability CrawlSpace HubSpot Pipedrive Salesforce
Connect Gmail via OAuth ✅ Built in, free ✅ Free tier ✅ Yes ⚠️ Salesforce Inbox license
Send from your real Gmail address ✅ Native ✅ Yes (paid Sales Hub for full sync) ⚠️ Smart BCC workaround ⚠️ Inbox license required
Two-way thread sync to contact timeline ✅ Native ⚠️ Paid tier required ⚠️ BCC-only; gaps in replies ⚠️ Inbox add-on
Per-recipient open + click tracking ✅ Included ⚠️ Limited on free, full on paid ⚠️ Higher tier only ⚠️ Add-on
Drip sequences sent through your Gmail ✅ Native ⚠️ Sequences locked to paid tier ⚠️ Higher tier only ⚠️ Pardot or Marketing Cloud
Signature + attachments preserved ✅ Yes ✅ Yes ✅ Yes ✅ Yes
Auto-pause sequence on reply ✅ Built in ⚠️ Paid tier ⚠️ Higher tier ⚠️ Add-on rules
Ties into deals, quotes, contracts, dialer ✅ Same record ⚠️ Hub-by-hub upgrades ⚠️ Add-ons ⚠️ Multi-cloud licensing
Per-seat email pricing ❌ Flat $29.95/mo ✅ $20-$150+/seat/mo ✅ $14-$99/seat/mo ✅ $25-$300+/seat/mo
Includes the rest of the CRM ✅ Deals, quotes, dialer, sequences, booking ⚠️ Bundle of paid hubs ⚠️ Add-ons for marketing + projects ⚠️ Multi-product purchase
Starting price $29.95/mo total $20+/mo per seat (Sales Starter) $14+/mo per seat (Essential) $25+/mo per seat (Starter)

Real Gmail send-as. Real thread sync. Tied to the rest of your CRM. One flat $29.95/month — no upgrade tier required to use it.

Why a Real Gmail Integration Actually Matters

Email is the place most deals live or die. When the integration is half-built, you lose replies, you look automated, and the contact record has a permanent hole in its history. When the integration is real, the contact's timeline tells the whole story.

Replies Actually Reach You

When the message comes from your real Gmail, the recipient's reply lands in your Gmail inbox — and syncs to the CRM. With a no-reply CRM address, half of those replies vanish. With Smart BCC, the inbound side is one-way at best. With CrawlSpace, every reply gets back to you and the contact record stays complete.

Sequences Don't Look Like Sequences

Because every drip step ships through your actual Gmail account from your actual address, recipients can't tell step #3 of a re-engagement sequence from a hand-typed note. Reply rates climb. Spam complaints drop. Deliverability stays parked on your existing Gmail reputation.

The Whole Conversation Lives on the Contact

Open a contact six months after the deal closed and read every email exchanged — sent, received, attached files, original formatting. No "let me search Gmail for this person." The next person on the account sees the same complete history you do.

One Less Per-Seat Email Subscription

HubSpot's Sales Hub Pro is $90+ per seat per month largely because of email features that should be table stakes. We bundle real Gmail integration — and the rest of the CRM — for a flat $29.95. A 5-person team saves over $5,000/year just on the email line.

Three Common Workflows

Native Gmail means email isn't a parallel channel — it's a step in the same workflow that captures the lead, runs the deal, and follows up after the close.

Inbound Lead Auto-Reply

Form fill turns into a one-to-one email. Lead submits a contact form on your site. CrawlSpace creates the contact, opens a deal, and triggers an auto-reply sent through your Gmail with a 30-min booking link. The lead replies to that message and the response lands in your inbox like any normal email — and on the contact's timeline.

Multi-Step Re-Engagement Sequence

Cold deal needs a nudge. Build a 5-step sequence in CrawlSpace, enroll 80 stale leads. Each step sends through your Gmail at the configured interval. Anyone who replies pauses out of the sequence automatically and triggers a "respond within 24h" task. Open and click stats per step show what's working.

Quote Sent + Tracked + Followed Up

Closing a deal. Generate a quote in CrawlSpace, email it through your Gmail with a one-click accept link. The recipient sees your normal address and signature. You watch open + click events on the contact timeline. If they don't open within 48 hours, an auto-reminder email sends through the same Gmail account.

Stop Sending From a Robot Address.

CrawlSpace CRM gives you native Gmail send-as, full thread sync, per-recipient tracking, drip sequences through your account, contracts, quotes, deals, lead search, calendar booking, a built-in dialer, inventory, invoicing, and 27+ reports — for one flat $29.95/month. No paid tiers, no per-seat email upgrades, no Smart BCC duct tape.

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$29.95/month · Cancel anytime · OAuth in 30 seconds · Works with personal Gmail + Google Workspace