Terms of Service

These Terms of Service ("Terms") govern your access to and use of CrawlSpace CRM ("Service"), operated by CrawlSpace CRM ("we," "our," or "us"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using CrawlSpace CRM, you represent that you meet these requirements. If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Account Registration

To use the Service, you must create an account with a valid email address and password. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

3. Subscription and Payment

Free Trial: New users receive a 7-day free trial with full access to all features. No payment is required during the trial period.

Pricing: After the trial, continued access requires a paid subscription at the current rate (see our Pricing page for details). We offer monthly and annual billing options.

Payment Processing: Payments are processed securely through Square. By subscribing, you authorize us to charge your payment method on a recurring basis according to your selected plan.

Price Changes: We may adjust pricing with at least 30 days' written notice. Price changes will take effect at the start of your next billing cycle after the notice period.

Refunds: Subscription fees are non-refundable except where required by law. If you cancel, you retain access through the end of your current billing period.

4. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Upon cancellation:

• You retain access to the Service through the end of your current billing period
• No further charges will be made after the current period ends
• Your data remains in your account for 30 days after expiration, during which you may export it
• After 30 days, your account data may be permanently deleted

5. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws. You may not:

• Use the Service to send unsolicited bulk email (spam) or violate anti-spam laws (CAN-SPAM, GDPR, etc.)
• Use the Service to make unsolicited calls in violation of the Telephone Consumer Protection Act (TCPA) or similar regulations
• Upload, store, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Attempt to gain unauthorized access to our systems, other users' accounts, or connected third-party services
• Use the Service to collect or store personal data in violation of applicable privacy laws
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute the Service without written permission
• Use automated scripts, bots, or scrapers to access the Service beyond what our features provide
• Interfere with or disrupt the integrity or performance of the Service

We reserve the right to suspend or terminate your account for violations of this policy without refund.

6. Your Data

Ownership: You retain full ownership of all data you input into CrawlSpace CRM, including contact records, communication logs, notes, files, and any other customer data ("Your Data").

License: You grant us a limited, non-exclusive license to use, process, and store Your Data solely for the purpose of providing and improving the Service.

Data Portability: Your contact data is stored in your connected Google Sheet, which you own and control. You may export your data at any time via CSV download or Google Sheets access.

Data Handling: We handle Your Data in accordance with our Privacy Policy. We do not sell, share, or use Your Data for advertising purposes.

7. Third-Party Integrations

The Service integrates with third-party platforms including Google Workspace (Sheets, Gmail, Calendar), Microsoft Outlook, Twilio, Square, Facebook Lead Ads, and others. When you connect these services:

• You authorize us to access and interact with your accounts on those platforms as needed to provide the Service
• You agree to comply with the terms of service of those third-party platforms
• We are not responsible for the availability, accuracy, or policies of third-party services
• You may disconnect any integration at any time from your account settings

8. Communication Features

CrawlSpace CRM provides tools for sending emails, making phone calls, and sending SMS/text messages. By using these features:

• You are solely responsible for ensuring your communications comply with all applicable laws, including CAN-SPAM, TCPA, GDPR, and any other relevant regulations
• You represent that you have obtained any required consent from recipients before contacting them
• You agree not to use these features for harassment, fraud, or any unlawful purpose
• You acknowledge that call recordings (if enabled) are your responsibility to disclose to participants as required by law

We are a tool provider and do not monitor or control the content of your communications. You are solely liable for your use of these features.

9. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by CrawlSpace CRM and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features. You may not copy, modify, distribute, or create derivative works based on the Service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRAWLSPACE CRM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR DATA
• INTERRUPTION OR CESSATION OF THE SERVICE

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless CrawlSpace CRM, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of another party.

13. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that affect your use of the Service. We are not liable for any modification, suspension, or discontinuation of the Service.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. For significant changes, we will provide notice through the Service or via email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Florida. You agree to submit to the personal jurisdiction of these courts.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CrawlSpace CRM regarding the Service and supersede all prior agreements, representations, and understandings.

18. Contact Us